Have a question? Check out our FAQ below.
If you still can’t find what you’re looking for please call us on 1300 795 801
or via the Live Chat.

You can place an order by emailing our sales team sales@promotionswarehouse.com.au, speaking to us via our live chat, or adding products to a quote and submitting it.

Screen Printing: Screen printing is a printing technique whereby a mesh is used to transfer ink onto a substrate, except in areas made impermeable to the ink by a blocking stencil.
Pad Printing: Pad printing is a printing process that can transfer a 2-D image onto a 3-D object. This is accomplished using an indirect offset printing process that involves an image being transferred from the cliché via a silicone pad onto a substrate.
Embroidery: Embroidery is the craft of decorating fabric or other materials using a needle to apply thread or yarn. Embroidery may also incorporate other materials such as pearls, beads, quills, and sequins.
Embossing: Embossing and debossing are the processes of creating either raised or recessed relief images and designs in paper and other materials. An embossed pattern is raised against the background, while a debossed pattern is sunken into the surface of the material.
Laser Engraving: Laser engraving, which is a subset of laser marking, is the practice of using lasers to engrave an object
Supa Colour: Supacolour is a revolutionary new way of decorating promotional products and apparel. It creates beautiful vibrant images and is well suited for intricate designs and details.
Digital Printing: Digital printing refers to methods of printing from a digital-based image directly to a variety of media. It usually refers to professional printing where small-run jobs from desktop publishing and other digital sources are printed using large-format and/or high-volume laser or inkjet printers.
All artwork needs to be supplied in vector/EPS format. If you don’t have these formats a member of our graphic design team will be able to assist you.

Delivery will depend on your location and the weight and size of your order. If you would like a quote please contact us.

We have a team of in-house graphic designer who can help you create artwork, re-draw your logo & provide additional graphic design services. Just get in touch with our sales team to discuss.

Unfortunately you will not be able to change your order once you have approved it as orders are generally put into production straight away. Please contact us straight away if you have any issues regarding your order.

Yes you can request a sample via the button on the product page

Yes, definitely! We will supply you with a digital proof sheet for your approval prior to production.

How many colours you can get printed will vary depending on the product and printing method/finish. Please contact our sales team to discuss.

The files will vary from product to product, however the most common file types are JPEG, PNG, PDF and AI. If you don’t have any files of your logo or artwork our in-house graphic designers can re-draw your logo at a small additional fee.

The minimum order will vary depending on the particular product that you are interested in. On the product page of the individual item you will see a price and quantity breakdown.